Fast service and friendly service agents.
I took my Jetta in for recall service and before I came in, they told me it would probably take 5-6 hours. When I brought it in today around 7:50, they said it would be done around 9:30-10:30 but they were super quick fixing my car. I was done by 9:00 which I wasn’t expecting my car to be done so quickly but I was happier nonetheless.
Looking for a used car for my son heading to college and ran across a 2015 Ford Escape that was well priced so we decided to check it out. I reached out about its availability and was contacted by Rudy. Rudy may very well be the best salesman I've ever worked with. He was polite, easy going, knowledgeable, and never resorted to any pressure tactics while my son and I test drove and examined the vehicle. Once we decided to talk numbers, Rudy asked very straightforward questions and made sure we were well-informed of what-meant-what all along the way. I told ...
I went in for a maintenance inspection and oil change. Things ended up costing a lot more due to the beloved Nashville potholes, a bubbled tire... and my own oversight (bad brakes, etc.) Needless to say, I was not expecting to walk away with a $2k bill. Mike patiently answered all my questions and helped me understand necessary vs unnecessary costs from beginning to end. No up charging or trying to sell me on fluff. Great service team! I came to pick up my car off-hours for the service department, and the folks up front were able to work with ...
Have been taking my Jetta here for service for a few years. They are always so friendly and welcoming and really do go out of their way to help. Won’t ever go anywhere else.
My salesperson was Mr. Travis Proctor, and he is AWESOME!! Travis never made me feel rushed, pressured and he was very patient and attentive to my particular case/situation. Travis, is very, friendly personable and professional! What made me feel even more comfortable working with Travis was his transparency!! He just keep it "real" the entire time! This is purchase #3 for me from Hallmark Volkswagen @ Rivergate, and I have been pleased with each one. I purchased a Tiguan and absolutely LOVE it!! Yes, I very could have traveled to the Cool Springs location, BUT I'm so glad that I didn't!! ...
Love my Jetta R-Line!
I bought a Tiguan from Rudy Frank and it couldn't have been a better experience. Very pleasant, fair and quick process. The financing group was also excellent, I highly recommend Hallmark VW.
They always have my parts in stock!