I was in town to move my daughter into her new apartment on a Friday morning. I was on the highway and blew a hole in pipe that cools my engine. It was not a part that that you would keep In stock. I was towed to Hallmark mid morning, has diagnostics performed, had a part brought in from Knoxville the following morning and was on my way in less than 24 hours. The service was outstanding, and the cost was very reasonable. Is was a great customer experience.
THE SERVICE STAFF IS INCREDIBLE! I had a great experience here when our car overheated because of a coolant leak while on a trip to Nashville just as we were preparing to drive home for about 3 hours. The staff at the service center was incredible! They diagnosed the problem promptly clearly explained what was broken in lay-men's term since I am no car expert. We needed to return home that day so because of our time restraints we were unable to get the problem actually repaired at this dealership ...:( However, they fully prepared us on what to do on our journey home to prevent it from overheating again until we got it to our local dealership for repairs. The technician explained and showed us all the steps to follow in order to refill to coolant tank safely. They cleaned out four large jugs and filled them with water for us to take for the refilling and even gave us a clean rag to use when unscrewing the cap. All around an incredible experience in a not so incredibel predicament. I cannot thank them enough for making sure we got home safely. Almost forgot to mention they graciously waived the diagnostic fee because of major setback this caused in our travel plans as well as the expensive repairs needed to fix the leak. The staff made it feel like I was at a local family auto shop not a large dealership with their patience, thoroughness, and kindness, special shoutout to the service manager Eric Gaskins!!!
Great experience from start to finish with the service department!
Bought a used car from TJ he worked with us and got us a good deal on a car we like in a low stress environment, I would definitely recommend them
Hallmark, Robert the Sales Consultant, and Jacob the manager as always were amazing. I went in to test drive a Tiguan, knowing I needed to save more for my down payment- Jacob showed me his inventory, offered to test drive anything and printed off any/all info I wanted to take home with me. Jacob recognized me and my mother from previous purchases years ago, knew my dad’s name, and asked how we had been. I ended up buying that day because they had such an amazing deal that I couldn’t pass up! After financing and etc it was after 8p, Robert stayed with us the entire time!
Great place. Good people. Friendly faces!