I went because my tire light was on after purchasing a brand new tire, as well as my oil change light after getting an oil change less than two weeks ago.. instead of charging me to get it off, they showed me how to reset it on my own.. thanks again to the service department!
No pressure sales, great discounts and fair trade differences. Highly recommend due to sales and finance people.
Loved my experience with this dealership. Our sales rep TJ Hedgecoth felt more like a friend than a sales rep. He never seemed pushy in trying to make a sale. He answered all the questions we had and let us have our privacy in making our decision as well. In the end once we decided to purchase the 2020 Atlas Cross Sport RLine he made sure to get us the deal that work for every party included. Finance person: James McCollum was also helpful in completing our purchase. I have a new love for trees and recycling because of him. He ...
A few weeks ago, me and my boyfriend went to look for a specific Tiguan and they only had it at the Madison dealership. We drove up from Murfreesboro and were treated so wonderfully by everyone there, especially Travis. He was so amazing and provided us with all the information we needed to make the best choice and we ended up leaving with TWO CARS! We love them and would gladly make the drive up there again to have another AMAZING experience.
Excellent service staff. Minimum wait time for my oil change. In and out in approximately an hour. Never had a problem with the service, and have been taking my car there for oil changes for about 4 years. However, I would suggest shopping around for any other services, and it might be because I am on a fixed income, but other repairs seems a bit out of my price range. But still, EXCELLENT service staff, pleasant, professional, and knowledgeable.
While traveling from Alabama to Indianapolis, Indiana, for a family wedding, we stopped for gas in Madison, TN. Our tank was below a 1/4 and our fuel door would not unlock. We drove to Hallmark Volkswagen. Despite having no relationship with this dealership—or potential relationship—the service department under the direction of their manager, immediately pulled one of their servicemen off another car to address our issue. A temporary fix was made and a detailed explanation on how to solve the problem should it reoccur was patiently given. We were on our way within 15 minutes. There was no charge. The ...
They got what I needed quickly.
I am a Three time buyer at Hallmark VW Madison TN , My first VW Jetta s was 4 years ago, Next was a Golf Wolfsburg 3 years ago, and two weeks ago another Golf, Two new one used, I have been very happy with the reliability of all VWs I've owned, And to top it off The guys at Hallmark VW Madison were great every time, they always did everything promised and more, all my deals at Hallmark was made over the phone, only came in to sign paperwork and pick up VWs, I have been told at other dealers that ...
Staff is really cool, they will listen and be up front about the price. Keep in mind,.. Try to find coupons by going to their website before service.